Frequently Asked Questions (FAQ)

Around 95% of our inventory is new and unused. This includes "as-new" customer returns (unwanted gifts, change-of-mind items, and undelivered parcels) and standard surplus stock. We also carry a small range of new, in-date products acquired through our wholesale channels, which allows us to carry more than single items at a time. Occasionally, we stock perfectly usable pre-owned items from small house or office clearances.

Most products are checked for quality. Items are either still factory-sealed or have been opened for quality inspection and testing to confirm all components are present and in working order. This process ensures you can buy with confidence.

To deliver maximum savings, we source from various surplus channels. While most products reflect the actual item shown, the listing image, external packaging, and sometimes brand, may occasionally vary. Often the same products are available under various brandings but are essentially the identical item. (Often referred to as white label items, where a seller simply puts their own brand name on the product.)

We do our best to ensure listings are reliable and accurate by cross-referencing existing product barcodes or model numbers, and in some cases doing image lookups to comparing visual likeness. This helps us confirm the core item and model match with high degree of confidence. If you would like images sent of the box or item ahead of making any decision, this can be arranged too, however, do bear in mind, taking pictures doesn't guarantee any reservation of the items one might be interested in.

Where a product is on the rare occasion missing minor parts (e.g., a USB cable, cleaning brush, or perhaps a carry case when normally it would for example), this will be clearly noted, and communicated ahead of any transaction, and is of course priced accordingly. This generally doesn't impact the overall usability of the item. Most items, (unless they are factory sealed), are inspected and in some cases tested prior to being listed, so all relevant parts should be included. However, errors on the rare occassion might happen, and if they do, then simply contact us as soon as these are noted so we can attempt to resolve any such instances.

Part of our method involves sourcing unique, one-off surplus finds, undelivered parcels, and liquidation goods. Quantities tend to be small, and repeat availability is unlikely on most items. If you see something you like, we recommend adding it to your basket and submitting an enquiry quickly!

We do also stock items which are acquired at wholesale prices from suppliers, these tend to be less limited and have more stock available at any one point.

Currently, all purchases begin with an enquiry. Add the items you are interested into your basket and proceed to the checkout screen to submit your enquiry via email. We will then respond to confirm item condition, contents, and finalise payment and delivery details.

Our primary channel for all initial communications is email, facilitated through the website enquiry or directly via email to info@dadth.com ... For ease of use, please submit your questions or item requests by adding items to your basket and completing the enquiry form. This will allow us time to gather the relevant info and get back to you as soon as possible!

This process ensures we have all the necessary details to confirm stock and respond accurately via info@dadth.com.

For Genuine Inquiries: If your enquiry progresses to require detailed condition checks, additional product photos, or confirmation of purchase, we will provide you with a direct phone number. This number can be used for calls or, more efficiently, for WhatsApp messaging. This allows us to quickly share photos or videos of the exact item, or to clarify complex details before you commit to any purchase.

This is a highly probable goal for the future as we progress! However, operating via an enquiry system provides several key benefits right now, allowing us to deliver better value and a personalised service:

• Guaranteed Availability & Quality Control: Due to our inventory being made up of unique, one-off surplus items, a manual enquiry allows us to physically confirm the exact item's availability, contents, and condition before we guarantee a sale. This prevents disappointment caused by out-of-stock or items that vary slightly from the description and might not be what you're exactly after in the end.
• Maximum Cost Savings: We avoid the high percentage cuts, listing fees, and monthly charges associated with third-party marketplaces and complex payment platforms. These savings are directly passed on to you, keeping our prices lower, honest and fair.
• Low Overhead & Scalability: As a new and growing business, managing a simple enquiry workflow keeps our operational overhead low. This focus allows us to dedicate more resources to sourcing and quality control, rather than managing a high-cost e-commerce system that we are avoiding for now.
• Reduced Compliance Complexity: Operating this way allows us to defer the initial complexity and cost of strict regulatory requirements (like PCI DSS for handling card data and enhanced GDPR needs) until we are ready to scale.

We believe this personalised approach currently offers the best balance between great prices and guaranteed product information, less chance of being disappointed and needing to be refunded due to the item having been sold already elsewhere before the site has been updated to remove the item.

Payments can be made to Dadth Ltd via bank transfer. Details will be provided on how payments can be made on the confirmation of stock, any discounts, and the total value of the proposed order. Once an order is confirmed, an invoice will be provided with the steps for payment to be made, after which the order will be released for delivery or shipment.

(Payments via XRP/USDT/TRX can be discussed if needed.)

The fulfilment method and timeline depend on your location and requirements, but the final confirmation of cost and delivery date will always be communicated to you during the enquiry process.

Local Delivery (Hants/Surrounding Area)

We offer flexible local delivery options:

• Arrangement: We can deliver your order directly to your home or work address during the day or in the evening, however this could depend on driver availability.
• Same-Day Service: This can often be arranged and agreed upon during the enquiry process, subject to the time of day and confirmed payment being received.

National Postage (UK-Wide)

For all non-local orders, we utilise trusted tracked services:

• Royal Mail 48 Tracked: Ideal for small to medium parcels. Prices start from £2.85 for small parcel services, or £3.85 for larger parcels.
• DPD: Used primarily for larger parcels and often includes a next-day service option. Prices start from £5.00.

Your delivery options and the final, exact cost will be provided to you upon enquiry and might fluctuate or be included depending on the total order value.